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Frequently Asked Questions

Guests can book easy, fast and safe via our own reservation tool. In case you need assistance please let us know via info@hotelux.nl. Our International staff can help you in Dutch, English or Chinese.

Guests can cancel there reservation up to 1 day before arrival. You will pay the costs of the first night if you cancel within 24 hours before arrival. No pre-payment is necessary during booking.

A deposit of €50 is charged during the reservation. Directly after check-out we will return the deposit.

HOTELUX Amsterdam Airport Hotel offers the possibilty to pay with credit card (VISA, Maestro, Mastercard), debit card or cash payment.

HOTELUX Amsterdam Airport Hotel offers all guests the possibility to park for free at the hotel. We kindly ask you to let us know in advance because of availability.

Guests can check-in from 3 p.m. on the day of arrival. Check-out time is at 11 a.m. In case your travel times are different please let us know. Our staff is happy to help to find a suitable solution. Please let us know in advance so we can check our availability.

Our shuttle service is currently not available yet. Our team is happy to help you arrange alternative transportation from and to our hotel. Please contact us for the possibilities.

HOTELUX Amsterdam Airport Hotel is located only 7km from Schiphol International Airport. The hotel is located in Hoofddorp and you can easily reach other big cities like Amsterdam, Rotterdam and The Hague within an hour.

Playworld Hoofddorp is 24/7 open and offers a great variety of games. Please check the website for the virtual tour and the games that are currently offered: www.playworld.nl/hoofddorp. Free bites and drinks are available during playing. Team Playworld is at your service to deliver an unforgettable experience!

It is possible to make a group reservation. In case you want to reserve for a group, we advice you to contact us via info@hotelux.nl. We can help you in Dutch, English or Chinese.

Yes, we offer guests free wifi during their stay.

Unfortunately we don’t allow pets in the hotel or casino.

We offer a one-time fee of €17,50 for the duration of your stay in case you need an extra baby bed.

In case of other questions, suggestions or complaints please let us know. Our team is happy to help you. You can reach us via info@hotelux.nl or + 31 23 2052386.