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Frequently Asked Questions

Guests can book easy, fast and safe via our own reservation tool. In case you need assistance please let us know via: +31 (0)23-2062268 or via info@hotelux.nl. Our International staff can help you in Dutch, English or Chinese.

HOTELUX Amsterdam Airport Hotel is currently under construction. This is the reason why some facilities are not available yet. Guests can use the guestrooms, the lobby and the casino. The recently opened casino is open 24/7. For more information please check: www.lucky24.nl.

HOTELUX Amsterdam Airport Hotel is currently under construction. During this period we will do everything possible to reduce the inconvenience as much as possible. Therefore the construction will only take place on working days between 9 a.m and 5 p.m. Unfortunately we can’t guarantee that guests don’t notice anything during their stay. A few of the facilities and services aren’t available yet like the restaurant, the conference rooms and the shuttle service. We kindly ask for your understanding during this period. Our team is dedicated to make your stay as pleasant as possible. Thank you for your understanding on behalf of the entire HOTELUX Amsterdam Airport Hotel team.

We are happy to welcome you back in our hotel and casino. Our team will do everything they can to make you feel as comfortable as possible during your stay. We kindly ask you to follow the government measures based on the current Covid-19 situation. Our team is ready to offer you the same excellent service that you are used to during this exceptional time. In case you have any questions about the current government measures please let us know. We are looking forward welcoming you back.

Guests can cancel there reservation up to 1 day before arrival. You will pay the costs of the first night if you cancel within 24 hours before arrival. No pre-payment is necessary during booking.

A deposit of €50 is charged during the reservation. Directly after check-out we will return the deposit.

HOTELUX Amsterdam Airport Hotel offers the possibilty to pay with credit card (VISA, Maestro, Mastercard), debit card or cash payment.

HOTELUX Amsterdam Airport Hotel offers all guests the possibility to park for free at the hotel. We kindly ask you to let us know in advance because of availability.

Guests can check-in from 3 p.m. on the day of arrival. Check-out time is at 11 a.m. In case your travel times are different please let us know. Our staff is happy to help to find a suitable solution. Please let us know in advance so we can check our availability.

Our restaurant is currently still under construction. We offer our guests the opportunity to have breakfast in our lobby. Guests can choose a breakfast a la carte or a breakfast to go.

Our shuttle service is currently not available yet. Our team is happy to help you arrange alternative transportation from and to our hotel. Please contact us for the possibilities.

HOTELUX Amsterdam Airport Hotel is located only 7km from Schiphol International Airport. The hotel is located in Hoofddorp and you can easily reach other big cities like Amsterdam, Rotterdam and The Hague

Our modern casino offers a great variety of games. Please check our website for the games that we currently offer: www.lucky24.nl. We offer our guests excellent service in the Hotel and in the casino. That’s why we offer all of our guests free bites and drinks during playing. Our team is at your service to deliver a unforgettable experience.

It is possible to make a group reservation. In case you want to reserve for a group we advice you to contact us via: 023-2062268 of via info@hotelux.nl. We can help you in Dutch, English or Chinese.

Yes, we offer guests free wifi during their stay.

Unfortunately we don’t allow pets in the hotel or casino.

We offer a one-time fee of €17,50 for the duration of your stay in case you need an extra baby bed.

In case of other questions, suggestions or complaints please let us know. Our team is happy to help you. You can reach us via: 023- 2062268 or via info@hotelux.nl